Returns and Refunds
Business customers · NOIDS B.V. · Last updated 7 July 2026
This policy applies to approved NOIDS trade partners, resellers and distributors purchasing through business.noids.co. It does not apply to consumers or to units bought from third-party retailers.
Defective units: advance replacement
If a unit is defective within the warranty period, send us photos, the unit serial number and a short description. You do not need to wait for the faulty unit to be returned first.
- We ship a replacement immediately, or add it to your next order to save freight, as you prefer.
- For a confirmed manufacturing defect under warranty, NOIDS covers freight both ways and the replacement.
- Please return the faulty unit within 14 days for inspection. Resolutions are settled by replacement or credit note against your account; no cash refunds unless agreed in writing.
- If inspection shows no defect (misuse, accidental damage or normal wear), the advance replacement becomes a chargeable sale.
Non-defective returns
Over-orders or change of mind are accepted within 30 days where the unit is unused and sealed. A 15 percent restocking fee applies, the partner pays return freight, and the return is settled by credit note.
Third-party purchases
Units purchased through a third-party retailer are covered by that retailer as the seller of record; please contact them for returns and replacements.
Contact
Returns: returns@noids.co. See also our Warranty and B2B Terms and Conditions.
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